Jamin Hegeman (@jamin), VP Design, Capital One, is a leader in the global Service Design movement. In his role as vice president of the Service Design Network he has been a vocal advocate for the discipline of design.
Jamin holds a master’s degree in design from Carnegie Mellon University, and bachelor of art’s degree in poetry writing from the University of Pittsburgh.
At Capital One, as the Head of Experience Strategy, he is responsible for building design capabilities for a 500+ person design organization and transforming the culture of one of the largest and most visibly design-centric financial services firms. He has worked with various businesses, including home loans, auto loans, investing, small business, and the Capital One Cafes.